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Welcome to our Frequently Asked Questions page. Here you’ll find quick answers to the most common questions about our posters, ordering process, delivery, and more. If you can’t find what you’re looking for, please get in touch and we’ll be happy to help.
Ordering & Product Options
Everything you need to know about choosing, sizing, and ordering our posters. Find details on design options, available sizes and finishes, and what to expect when you place an order.
Can I customise the poster designs?
No, all poster designs are fixed and created by us. You cannot upload your own images or request edits. You can select your preferred size, finish (matte or gloss), and frame option, but the artwork itself is not customisable.
Are the sizes the same for framed and unframed posters?
Yes – the sizes are the same for both framed and unframed posters.Whether you choose a framed or unframed option, the artwork itself is printed at the same dimensions. The frame simply adds to the overall outer measurement, but the print area is identical.
How do I place an order?
Browse our collections, select your favourite design, choose your preferred size, finish, and optional frame, then add it to your cart and proceed to checkout.
Will the images on the website match what I receive?
Yes, the images shown are exactly what you’ll receive. Please check the product details carefully before placing your order.
Will the colours match what I see on my screen?
We do our best to ensure product images are accurate, but colours may appear slightly different in person due to variations in screen settings and lighting.
Shipping & Delivery
Information about where we deliver, how long orders take, shipping costs, and how you’ll receive your tracking details. All you need to know about getting your posters to your door.
Where do you deliver?
We currently deliver within Australia only.
How long does delivery take?
Posters are printed on demand and typically ship within 2–7 business days. Delivery times depend on your location.
How much does shipping cost?
Shipping costs are calculated and displayed at checkout based on your delivery address and order size.
Do you offer express shipping or local pick-up?
No, we don’t offer express shipping or local pick-up at this time.
Will I get tracking information?
Yes, you’ll receive tracking details by email as soon as your order has been dispatched.
Order Changes, Cancellations & Returns
Our policies for changes, cancellations, and returns. Learn what to do if you need help after ordering, or if there’s an issue with your delivery.
Can I change or cancel my order after placing it?
No. Because posters are made to order, all sales are final. We are unable to accept cancellations or changes once your order is placed.
Can I return or exchange my poster?
Due to the custom nature of print-on-demand products, we cannot accept returns for change of mind. If your order arrives damaged or incorrect, please contact us within 7 days with photos and we’ll organise a replacement or refund.
What if my poster arrives damaged or faulty?
Contact us within 7 days of delivery with photos of the issue. We will work to resolve the problem promptly.
Gifting & Promotions
Details on sending posters as gifts and how to use promo codes or discounts on your order.
Can I send a poster as a gift?
Yes! You can enter a different delivery address at checkout if you’d like to send a poster as a gift. Please note, we don’t currently offer gift wrapping or personalised gift messages.
How do I use a promo code or discount?
If you have a promo code, enter it at checkout in the “Discount code” field before completing your purchase. Only one promo code can be used per order.
Support
How to reach us for help, and what to expect when you get in touch. We’re here to answer your questions and resolve any issues.